Terms & Conditions

Terms & Conditions

Last updated: June 2026

Website: www.pranotipawar.com

Contact:

These Terms & Conditions govern your access to and use of our website and services. By using the site or booking our services, you agree to be bound by these Terms and our Privacy Policy.

  1. Acceptance of These Terms

    By accessing the site, booking a session, purchasing any plan, or using our services (collectively, the “Services”), you agree to these Terms & Conditions and our Privacy Policy.

    If you do not agree, please do not use the Services.

     

  2. Eligibility

    You must be at least 18 years old to book or purchase Services. For minors, a parent or guardian must book, attend (as needed), and provide explicit written consent on the minor’s behalf.

  3. Nature of Our Services

    Our consultations provide nutrition education and lifestyle guidance, not medical diagnosis or treatment. We do not prescribe medications, manage emergencies, or replace medical care.

    Always consult your doctor before beginning any plan, especially if you are pregnant, have a medical condition, or have known allergies or intolerances. Please inform us of all allergies and intolerances before your first session.

    Clients should continue all prescribed medications and medical treatments unless advised otherwise by their treating physician. Nutrition recommendations are intended to complement, not replace, medical care.

    Nutrition recommendations are based on information provided by the client and are intended to support health and wellness goals. Individual outcomes may vary depending on numerous factors, including adherence, medical conditions, lifestyle factors, and individual response. No specific health outcomes, weight loss targets, symptom improvements, or other results are guaranteed

    Our services are not suitable for medical emergencies. In the event of an emergency, please contact your local emergency services immediately: 999 in Singapore, 112 in India.

  4. Telehealth & Virtual Consults

    By booking online sessions, you consent to receive services via video, phone, or messaging. You are responsible for:
    • Ensuring a stable internet connection
    • Providing accurate and complete information
    • Having a private, appropriate space for the consultation
    In some cases, in-person referrals may be advised. We reserve the right to decline or terminate a session if technical conditions make it clinically unsuitable.

  5. Client Responsibilities

    You agree to:
    • Provide accurate and complete information, including medical history, medications, and lab reports
    • Follow safety guidelines and seek medical help when needed
    • Use the Services for personal, non-commercial purposes only
    • Not misuse the site (e.g., scraping, spamming, reverse engineering, or posting unlawful content)

  6. Booking, Payments & Pricing

    Sessions are confirmed only after payment and acknowledgment. Pricing will be communicated during enquiry or prior to starting a plan. Payment must be made as advised.

    Prices may change without notice but confirmed session pricing will remain fixed for the duration of the agreed plan.

  7. Cancellations, Rescheduling & Refunds

    • Rescheduling: Requires at least 24 hours’ notice via WhatsApp.
    • Late Cancellations/No-Shows: Less than 24 hours’ notice or arriving 15+ minutes late forfeits the session.
    • Plans: Non-refundable once commenced. Unused sessions expire on the plan end date.
    • Provider Cancellations: If we cancel a session, you may reschedule or request a refund for that specific session.

  8. Plans, Duration & Expiry

    Start and end dates are communicated at the time of purchase. All sessions must be used within the plan period. Extensions are not guaranteed and may require a new plan.

  9. Communications & Follow-Ups

    Follow-ups are offered according to your plan. WhatsApp or email support is for brief queries only, not for emergencies or urgent medical concerns.

    We aim to respond to queries within 1–2 business days (Monday–Saturday, excluding public holidays).

  10. Content & Intellectual Property

    All materials provided, including meal plans, handouts, and educational resources are owned by or licensed to Pranoti Pawar. You may use them for personal health-related purposes only. You may not copy, share, or distribute them without prior written permission.

  11. Privacy & Health Data

    Your personal and health data are managed in accordance with our Privacy Policy, Singapore’s Personal Data Protection Act 2012 (PDPA), and where applicable, India’s Digital Personal Data Protection Act 2023 (DPDPA).

    Consultation and health records are retained for a minimum of 6 years from the date of your last consultation, in line with professional standards. You may request access to or correction of your data at any time by contacting contact@pranotipawar.com.

  12. Liability & Disclaimers

    Our Services are provided “as is” without warranties of any kind. We are not liable for indirect, incidental, or consequential damages arising from use of our Services. Our total liability is limited to the amount paid for the specific service in question.

    You agree to indemnify us against claims arising from your misuse of the Services or violation of these Terms.

  13. Governing Law & Jurisdiction

    These Terms are governed by the laws of Singapore. Any disputes shall be subject to the non-exclusive jurisdiction of the Singapore courts, without prejudice to your rights under local consumer protection laws in your country of residence.

  14. Updates, Suspension & Termination

    We may update our Services, pricing, or these Terms at any time. The updated version will be posted on our website with a revised date. Continued use of the Services after any update constitutes your acceptance of the revised Terms.

    We may suspend or terminate access to our Services for misuse or breach of these Terms.

    We reserve the right to decline, discontinue, or terminate services where we believe the services are not clinically appropriate, where there is abusive behaviour, non-compliance with these Terms, or where continuation may pose a risk to the client or practitioner.

  15. Contact Us

    For any questions about these Terms: