Privacy Policy

Privacy Policy

Last updated: June 2026

Website: www.pranotipawar.com

Contact:

We respect your privacy and are committed to protecting your personal data in accordance with the Singapore Personal Data Protection Act 2012 (PDPA). This Privacy Policy explains how we collect, use, disclose, process and safeguard your information when you visit our website, communicate with us, or engage our nutrition consultation services.

By submitting an enquiry form, booking a consultation, sharing personal or health information, or using our services, you consent to the collection, use, disclosure, and processing of your personal data in accordance with this Privacy Policy.

Please read this policy carefully. By using our website or services, you acknowledge that you have read and understood the practices described here.

  1. Information We Collect

    We collect only the information needed to deliver our services effectively and lawfully, including:
    • Personal details: name, age, gender, contact number, phone number and email
      address
    • Sensitive health information: ldiet history, medical conditions, lab reports, health goals, lifestyle habits, and other clinical data shared during  consultations. Health and medical information is treated with a higher level of confidentiality and protected through enhanced administrative and technical safeguards.
    • Payment and billing details: as required to process fees
    • Technical data: IP address, browser type, device information, and cookies collected when you visit our website
    • Referral information: limited details received from referring healthcare providers, only with your explicit consent
    Health and medical data is collected only with your explicit consent and used solely for the purpose of providing nutrition consultation services.

  2. Purpose of Use

    Your data is used to:
    • Provide, manage, and personalise nutrition consultations and care plans
    • Maintain clinical records, process payments, and issue receipts
    • Communicate with you regarding appointments, follow-ups, and service updates through email, telephone, SMS, WhatsApp, or other agreed communication channels
    • Improve our website functionality and service quality
    • Comply with applicable legal and professional obligations
    Your data will not be used for any unrelated purpose without your prior consent. Please note that while WhatsApp employs end-to-end encryption, messages stored on personal devices remain subject to the security practices of those devices.

  3. Legal Basis for Processing

    We process your personal data under the Singapore Personal Data Protection Act 2012 (PDPA) and, where applicable, India’s Digital Personal Data Protection Act 2023 (DPDPA). Processing is carried out on one or more of the following bases:
    • Your explicit consent
    • Contractual necessity to deliver the services you have requested
    • Compliance with a legal or professional obligation
    You may withdraw your consent at any time by contacting us. Please note that withdrawal
    may affect our ability to continue providing services to you.

  4. Data Sharing & Disclosure

    We do not sell, rent, or trade your personal data. We may share limited data only in the following circumstances:
    • With authorised staff or healthcare collaborators involved in your care, with your consent
    • With payment processors and trusted service providers (e.g., cloud storage, teleconsultation platforms, email services) who are bound by confidentiality and data protection obligations
    • Consultations may be conducted using secure third-party platforms such as Zoom, Google Meet, Microsoft Teams, WhatsApp Video, or similar video conferencing services. These providers may process limited personal data necessary to facilitate virtual consultations
    • With regulatory or governmental authorities, if required by law
    All third-party partners are required to handle your data in accordance with applicable data protection laws.

  5. International Data Transfers

    Your personal data may be processed or stored outside Singapore. This may occur because:
    • We operate across Singapore and India
    • We use cloud-based tools (e.g., email, video consultation, file storage) whose servers may be located in other countries
    Where such transfers occur, we select reputable service providers whose platforms incorporate industry-standard security and data protection practices. We cannot guarantee that foreign jurisdictions will provide the same level of protection as Singapore law.

  6. Retention & Security

    We retain your data only for as long as necessary to fulfil the purposes for which it was collected or as required by law or professional standards:
    • Health and consultation records are retained for a minimum of 6 years from the date of last consultation, in line with professional and regulatory guidance
    • Other personal data (e.g., marketing contacts) is deleted within 12 months of your last interaction with us
    • Data is securely destroyed when no longer required
    We apply appropriate technical and organisational safeguards including secure storage, restricted access, and encryption. However, no method of transmission or storage can guarantee absolute security, and we cannot accept liability for unauthorised access beyond our reasonable control.

  7. Your Rights Under the PDPA

    Under the Singapore PDPA, you have the right to:
    • Access the personal data we hold about you
    • Correct any inaccurate or incomplete personal data
    • Withdraw consent to further use of your data
    To exercise any of these rights, please email contact@pranotipawar.com with your full name and the nature of your request. We will respond within 30 business days. We may verify your identity before processing any request. Note: Certain data may be retained even after consent is withdrawn, where required by law or to fulfil professional obligations.

  8. Cookies

    Our website uses cookies to improve functionality and analyse usage patterns. Cookies are small text files stored on your device.
    • Essential cookies are necessary for the website to function and cannot be disabled
    • Analytics cookies help us understand how visitors interact with the site; where non- essential, we will seek your consent before placing them
    You may disable or manage cookies through your browser settings at any time. Please note that disabling certain cookies may affect website functionality.

  9. Do Not Call (DNC) Registry — Singapore

    For Singapore-based clients and contacts, we comply with the Do Not Call (DNC) Registry provisions under the PDPA. We will not send unsolicited marketing messages via voice call, SMS, or fax to Singapore telephone numbers registered on the DNC Registry unless you have provided clear prior consent for us to do so.

  10. Marketing & Communications

    We send newsletters, health tips, or promotional communications only if you have opted in. You may unsubscribe at any time by replying to any communication or emailing contact@pranotipawar.com.

    We do not send unsolicited marketing messages.

    If you engage with us via Instagram or other social media (including DMs, comments, or lead forms), any information shared may be used to respond to your enquiry or, with your consent, for marketing purposes.

    We will never use your name, photo, health information, or testimonial in any marketing material without your separate, explicit written consent.

  11. Children’s Privacy

    Our services are intended for adults. Where consultations are provided for minors (under 18 years), explicit consent from a parent or guardian is required. We do not knowingly collect personal data from minors without such consent.

  12. Third-Party Links

    Our website may contain links to external websites (e.g., payment gateways, partner platforms). These sites are governed by their own privacy policies, and we are not responsible for their data practices. We encourage you to review the privacy policy of any third-party site you visit.

  13. Updates to This Policy

    We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. The latest version will always be posted on this page with the ‘Last Updated’ date. Continued use of our website or services following any update constitutes your acceptance of the revised policy.

  14. Complaints & Regulatory Authority

    If you have a concern about how we handle your personal data and are not satisfied with our response, you may lodge a complaint with Singapore’s Personal Data Protection Commission (PDPC): We encourage you to contact us first so we can attempt to resolve your concern directly.

  15. Contact Us

    For all privacy-related queries, access requests, or complaints, please contact our Data Protection Officer: