Terms & Conditions

Terms & Conditions

Last updated: 15 October 2025

Website: www.pranotipawar.com

Contact:

These Terms & Conditions govern your access to and use of our website and services. By using the Site or booking our services, you agree to be bound by these Terms and our Privacy Policy.

  1. Acceptance of These Terms

    By accessing the Site, booking a session, purchasing any plan, or using our services (collectively, the “Services”), you agree to these Terms & Conditions and our Privacy Policy. If you do not agree, please do not use the Services.

  2. Eligibility

    You must be at least 18 years old to book or purchase Services. For minors, a parent or guardian must book, attend (as needed), and provide consent on the minor’s behalf.

  3. Nature of Our Services

    Our consultations provide nutrition education and lifestyle guidance, not medical diagnosis or treatment. We do not prescribe medications, manage emergencies, or replace medical care. Always consult your doctor before beginning any plan, especially if pregnant, have a medical condition, or allergies. Results vary per individual. Please inform us of all allergies and intolerances.

  4. Telehealth & Virtual Consults

    By booking online sessions, you consent to receive services via video, phone, or messaging. You are responsible for ensuring a stable internet connection, accurate information, and a private space. In some cases, in-person referrals may be advised.

  5. Client Responsibilities

    You agree to:
    • Provide accurate and complete information (e.g., medical history, medications, lab reports)
    • Follow safety guidelines and seek medical help when needed
    • Use the Services for personal, non-commercial purposes only
    • Not misuse the Site (e.g., scraping, spamming, reverse engineering, unlawful content)

  6. Booking, Payments & Pricing

    Sessions are confirmed only after payment and acknowledgment. Pricing will be communicated during enquiry or prior to starting a plan. Payment must be made as advised. Prices may change without notice, but confirmed session pricing will remain fixed.

  7. Cancellations, Rescheduling & Refunds

    • Rescheduling: Requires at least 24 hours’ notice via WhatsApp.
    • Late Cancellations/No-Shows: Less than 24 hours’ notice or arriving 15+ minutes late forfeits the session.
    • Plans: Non-refundable once started. Unused sessions expire on the plan end date.
    • Provider Cancellations: You may reschedule or request a refund for the affected session.

  8. Plans, Duration & Expiry

    Start and end dates are communicated at the time of purchase. All sessions must be used within the plan period. Extensions are not guaranteed and may require a new plan.

  9. Communications & Follow-Ups

    Follow-ups are offered according to your plan. WhatsApp or email support is for brief queries only—no emergencies. We aim to respond within 2 business hours (Mon–Sat, excluding public holidays).

  10. Content & Intellectual Property

    All materials provided are owned by or licensed to us. You may use them only for personal health-related purposes. You may not copy, share, or distribute them without written permission.

  11. Privacy & Health Data

    Your personal and health data are managed according to our Privacy Policy, and in line with Singapore PDPA and Indian data protection laws. You may request access or correction of your data anytime.

  12. Liability & Disclaimers

    Our Services are provided “as is” without warranties. We are not liable for indirect, incidental, or consequential damages. Total liability is limited to the amount paid for the specific service. You agree to indemnify us against claims arising from misuse or violation of these Terms.

  13. Updates, Suspension & Termination

    We may update our Services, pricing, or Terms at any time. Continued use indicates acceptance of changes. We may suspend or terminate Services for misuse or breach of these Terms.

  14. Contact Us

    For any questions about these Terms: